 A Great Career Opportunity
Become a Customer Service Representative at an Area Call Center
- Great starting pay: $10-$13 an hour
- Full benefits
- Opportunities for promotion and advancement
Jobs, Jobs and More Jobs
When you finish the program you are ready for the job market, and we will put you in touch with firms that are hiring! We actively work with over 20 call centers in the region, so we know where the jobs are. You will meet recruiters from the call centers during the class, you will visit call centers and we finish each class with a mini-job fair designed to put you face to face with the best companies in the region.  A Job That is in Demand....
Customer service representatives (CSRs) for the area's call centers are in increasing demand. Why? Because CSRs are an absolutely vital part of a company's success. In the Sacramento area alone, there are often 100-300 openings per month for call center CSRs, and the jobs go unfilled because there are not enough trained people to fill these positions.
Call Centers in
Sacramento Include: | Telecommunications | Pacific Bell, ATT, Comcast, Sprint and
Verizon Communications | Financial | Bank of America, Franklin Templeton,
Providian Financial | Service | USAA, Federal Express, Vision Service Plan,
Kaiser Permanente and OSI | And many more | The Gap, Reserve America, I-Motors, E*Trade, Metro-One, Mercury Insurance, Earthlink... |
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Will the Need for CSRs Grow?
Call centers are growing all over the nation. There are approximately 7,000,000 million customer service representatives working in 70,000 call centers in the U.S. with a 20% annual growth rate. What is a Customer Service Representative, CSR?
CSRs answer questions about billing and services, enter customer orders for products, supply information about your insurance policy or stock portfolio, sell tickets and cars, make reservations and just about anything else you can imagine. - Ever call to get information about your credit card?
- Call to order clothes by phone?
- Call to solve a computer problem?
- Ever wonder who was taking that call?
It was a customer service representative Ð and they are part of one of the greatest job opportunities (and best-kept secrets) in Northern California. Is This Telemarketing?
No! Most call centers take inbound calls from their existing customers. CSRs at inbound call centers do no cold calling or hard sales. What is the Program? The call center program is the Los Rios Community College District's answer to preparing workers for the call center industry, one of the fastest growing career opportunities in California and the nation. Los Rios offers an accelerated six-week training program (day) and twelve-week program (evening) at several locations in Sacramento and northern California. New classes start approximately every six-weeks. In Six Weeks of Training You Won't Believe the Results.
The call center program focuses on providing fast-track training that has been developed in conjunction with call center partners. The call centers told us what skills they wanted and we designed a program to give you those skills.
We use classroom training, hands-on practice, computer practice and a sophisticated "Virtual Call Center Simulator" developed by the community college system and delivered to students via the internet. What is the Virtual Call Center Simulator?
The VCCS is the web-resident, call center training tool developed by the Los Rios Community College District. The VCCS augments classroom teaching with internet-based, interactive audio and telephonic exercises developed specifically to support and strengthen the call center program. The VCCS ties all components of the program together and allows you to practice without the pressure of live calls. You won't believe the results of this powerful new technical tool. (And its fun too!) In the Program You Will Get: Customer Service Skills
If you lack customer service experience, we'll give you information and situational experience that would take you years to gain on the job. If you come into the program with experience gained in retail or the food industry we will help you hone the skills and learn to apply them to the call center environment. Telephone Skills
We will teach you to make the phone a tool that you control! You will learn phone strategy and techniques to help you handle any call. You will know the rules for all calls and how to gain control of difficult or angry callers. Computer Skills
You will work with and become comfortable in a Windows environment, used in virtually all call centers. You will learn word processing, upgrade your keyboarding and data-entry skills, and access the internet to find job related information. Then you will tie all these skills together in integrated exercises designed to simulate the call center environment. Communication and Workplace Skills
We will teach you how to be a better communicator through being a more active listener. You will learn how to pose questions to get the information you need in the shortest amount of time. You will learn how to empathize with others, work in a team and acquire the practical skills sought by the modern information and communication-based workplace. We Have Day and Evening Classes Forming Now. If good pay, great benefits and a real career track sound good to you - give us a call. New classes start approximately every six weeks. If you are earning $7 an hour and $12 an hour sounds good to you - give us a call. It's affordable, but you have to make the first step. Call the Los Rios Community College District at:
916 563-3232 or
916 563-3230 or call The Sacramento Employment and Training Agency (SETA) at:
916 263-7891 Classes now at two convenient Sacramento locations: The Business and Economic Development Center
Los Rios Community College District
1410 Ethan Way (next to CalExpo) The Rancho Cordova Center
10378 Rockingham Dr.
Rancho Cordova
(Folsom Lake College's beautiful new outreach center) Note: There are additional locations throughout Northern CA. This program meets CalWORKs work participation requirements. If you're on CalWORKs, please contact your caseworker for details. For a limited number of non-CalWORKs participants, program costs can be subsidized to reduce program tuition. | 
