 | A California Government Supervisors Series based on Managing to Achieve Superior Performance
Designed exclusively for California government employees
This series meets the requirements of Government Code Section 19995.4(b)
Note to Public Agencies
This course can be customized and delivered at your location. Call - Bruce Winner / 916.563.3232 / winnerb@losrios.edu
Supervising for Performance (SFP)- Provides new supervisors with the information, tools, and context required to be successful within California state government.
- Offers cutting-edge information for the new supervisor (information from public, private, academic, and pragmatic sources).
- Incorporates action and experience via shared participant experiences, anecdotes, exercises, role-plays, group work and other means designed to link lessons learned in training to pragmatic agency implementation.
- Gives supervisors the tools for the job (job aids, planning and monitoring devices, regulatory compliance assistance and more - via course material and access to the "supervisors toolbox")
Part One (First 40 Hours) - Becoming a Supervisor
- Optimizing Employee Performance
- Supervisor as Leader
- Coaching: Bringing Out the Best in Your Employees
- The Progressive Discipline Process
- Employee Discipline
- Communication Skills for the 21st Century Supervisor
- Conflict Resolution
- Team Development
- Appreciative Inquiry
Part Two (Second 40 Hours) - Customer Service Culture
- Leading Change
- Meeting Facilitation
- Project Management
- Labor Relations and Grievance Handling
- Workers Compensation
- Off-site Supervision
- The Supervisor's Role in Employee Retention
- Taking Control of Your Supervisory Career Development
- Putting It All Together
Course materials
All SFP courses include materials developed and continuously updated by the LRCCD Government Training Academy. Each course participant gains access to the SFP Supervisor's Toolbox, a take-away tool updated quarterly by GTA staff.
Government agencies at all levels recognize that performance is a key indicator of healthy agency function and that funding and support of agencies will be increasingly tied to performance indicators. CA state agency supervisors will be at the leading edge of this new "performance-based" environment. Nick LeForce
Nick LeForce has over 25 years of experience in the field of training, human communication, and organizational development. He has provided on-site consultation and training in Communication Skills, Customer Service Skills, Change Management, Conflict Resolution, Supervisory Skills, Time Management, and other topics. Nick has worked with both private and public sector clients, including: AT&T, Blue Diamond Almond Growers, California Farm Bureau Federation, Citizens Utilities, Department of General Services, Department of Fish and Game, Holiday Inn, Sheraton Hotels, Sacramento County Municipal Services Agency, Standard Office Systems, State Teachers Retirement System, Water Resources Control Board, United Corporate Furnishings, Varsity Contractors, and others. He is listed as a Quality Consultant with the California Department of Personnel Administration, Office of Statewide Continuous Improvement. Nick is an internationally recognized trainer of NLP (Neuro-Linguistic Programming) on staff with; NLP Institute of California, Mindbridge in Boston, NLP Choices in Seattle, Centro Mexico de Programmacion de Neurolinstica of Mexico, and Professional Effectiveness Management Institute of China. He is one of the core trainers of the NLP Coaching Certification program with NLP California. Since 1983, he has studied extensively with leaders in the field of Neuro-Linguistic Programming (NLP) and Hypnotherapy. He is an internationally recognized trainer of Coaching skills, NLP and Hypnotherapy He is known for his lively and humorous presentation style. Thomas McKee
For more than 40 years, Tom has motivated and challenged organizations, government agencies, and international businesses spanning three continents. He has authored many successful books including; "How to Make the Team Work", a management workbook for new supervisors and "They Don't Play My Music Anymore-How to create your future in times of transition". His new book "Volunteer Power" on how to recruit, motivate, and mobilize volunteers is to be released this year. His articles on volunteer management appear regularly in national publications such as Energize. Tom has trained thousands of managers on how to lead teams during times of change. He has facilitated change management workshops with: the Franchise Tax Board, The Real Estate Services Division of the Department of General Services, The Secretary of State, The Office of State Publishing, Telecom, and The Division of the State Architect. For the past 10 years Tom has taught Basic Supervision 409B classes to the following state and county managers and supervisors: The Department of General Services, The Department of Finance, and Mono, Modoc, Trinity, Colusa, Fresno, Tulare, Sierra, Tulare, and Alameda Counties. He has been teaching management classes with The Training Source for over ten years. Tom is an engaging facilitator. His classes are filled with practical case studies and experiences that are grounded in solid training theory and principle. These tried and true methods come from his years of training experience with state agencies and his personal successes and failures as a business owner. Dennis Wade
Dennis Wade has been involved in private and public employee development and adult education for more than 19 years. His experience in Human Resources Development, Information Technology, and Intel Corporation management prepared him to work with Robert Mondavi, Department of Fish and Game, San Joaquin County, Affymetrix, Pride Industries, CalPERS, UC Davis, RagingWire and other Northern California organizations in the areas of change management, team development, customer service, management/leadership, conflict management, and structured on-the-job training. A graduate of UC Davis, he also holds a Masters degree in Human Resources / Organization Development from the University of San Francisco. He is certified in Bob Mager's Criterion Referenced Instruction, William Bridges' Transitions, Jeffrey Nelson's Expert OJT, and Achieve Global's Leadership for Results. Dennis firmly believes that while training is not always the answer to improving performance, it is a major component. In order to be successful, training must be tied to specific organizational objectives or opportunities. He also believes that training should be entertaining; a class is not complete without fun and humor. Greg Williams
Greg is an HR Specialist and teaches two days of CA Agency specific HR topics in the SFP series. Greg teaches the following modules: The Progressive Discipline Process, Employee Discipline, Labor Relations, Grievance Handling and Workers Compensation Greg has had a successful career in State Government for over 20 years, the majority of which as a supervisor and manager. For nearly ten years, Greg worked as a Workers Compensation Claims Adjuster and Assistant Claims Manager at the State Compensation Insurance Fund, before promoting to Health and Safety Manager at the Department of Corrections, where he oversaw the development of the Staff Substance Abuse Testing Program. In 1999, Greg transferred to the Department of Fish and Game (DFG) as Manager of its Selection and Recruitment Unit, then served as Chief of DFG's License and Revenue Branch, before promoting to manager over the labor relations and health and safety/workers' compensation units at DFG. For four years, Greg worked as the departmental Labor Relations Officer, and was responsible for the administration and negotiation of all bargaining issues for DFG, including serving as a member of the State's bargaining team during several table negotiations. In 2004, Greg became the manager over DFG's Personnel Services Office, including of the Classification and Policy and Personnel Transactions Units. As the departmental Personnel Officer, Mr. Williams oversees all personnel operations, including disciplinary issues for DFG. Greg is a skilled leader and manager and has practical hands-on experience with the types of issues State supervisors will encounter. Participants will leave the class not only with a wealth of knowledge and resources, but with an empathetic understanding of how to develop and manage an effective, efficient workforce for the taxpayers of California. Greg Baker
Greg Baker has been involved in the human resources profession for over 15 years. He has served as a human resources executive for both private and public organizations. For the past six years, Greg has been employed as a full-time Professor of Business and Management at American River College. Partnering with organizations such as Raley's and Bel Air Markets, County of Sacramento, Los Rios Community College District, Wavve Telecommunications Inc., Avantac Technologies Inc. and the United Auburn Indian Community - Thunder Valley Casino, Greg has provided on-site operational consultation and training in topics such as small business analysis, strategic planning for large organizations, supervision strategies and organizational development. Greg holds a graduate degree in Human Resources Management and undergraduate degrees in Business and Psychology. It is this unique blend of academic and professional experience that underscores Greg's belief in the theoretical approaches to business leadership AND the very real application in the business world Bernard Gibson
Bernard Gibson is a full time faculty member for Folsom Lake College in the Los Rios Community College System in the business department. He teaches a variety of business, marketing, and HR courses. He has also developed and taught online and classroom courses and most recently computer courses for the Training Source. His emphasis is on providing clients with a Return-on-Investment by ensuring that training is based on organizational needs and designed to transfer skills and knowledge gained in the classroom back to the work place. Over the course of his diverse telecommunications, US Government, education and professional career, Bernard Gibson has remained a central figure within numerous professional sectors to assist in leading successful marketing & sales efforts, strategic alliances, management diversity training, operational readiness programs and high performance teamwork. His forte is the development and motivation of leadership within the framework of high performing diverse teams and organizations. His qualifications as an organized results driven business professional include: Certified Total Quality Management facilitator specializing in ISO 9000 certification and ISO 14001 preparatory works. Business Professor with the Los Rios Community College District developing curriculum, teaching programs and subject materials for the next generation of diverse business and commercial professionals. 10 (+) years at the director level with telecommunication experience in several Fortune 500 companies as well as conducting motivational speaking and training for various organizations. Bernard also provides training and consulting services to small business and nonprofits through his consulting business "Cameron Park Consulting". Mike Hodge
Mike Hodge has over 25 years of experience as a curriculum developer, trainer, and training and customer service manager. He specializes in organizational development, communications and conflict management, supervisory and management development and leadership. His experience includes training in the military, private enterprise, and the public sector including education. His academic credentials include a Masters Degree in Public Administration, Bachelors Degree in Social Science, Certificate in Designing Web-based Training and several high level military schools such as the Army War College and Command and General Staff College. He is also a certified AchieveGlobal Facilitator for Supervision and Group Action. Bruce Winner / Supervisory Training - Instructor and Program Coordinator
Bruce Winner, contract education specialist, with the Los Rios Community College District, Training Source, has worked in the field of training and adult education for 25 years in the United States and abroad. He has designed and implemented certificate programs, stand-alone training programs, and a host of customized training courses and programs for numerous California state agencies, as well as private sector clients. He is the project leader for a nationally recognized call center training program that is poised to be distributed to community colleges throughout the United States via the sponsorship of a large corporate telecommunications firm. Bruce has experience designing curriculum with teams of experienced instructors in the areas of call center operations, customer service, supervisory skills, and a host of specialty custom courses delivered via classroom, online and hybrid. Bruce has worked with the California Department of Fish and Game, California State Teachers Retirement System, California DOF, CALTRANS, DGS, The City and County of Sacramento and a host of other local and state agencies. Prior to joining Los Rios, he was a successful business owner and president of a nationally recognized specialty-training firm. Bruce received his Masters of Business Administration (MBA) from the University of California, Davis.
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